Frequently asked questions
Straight answers about paintless dent repair, hail damage and insurance.
What is paintless dent repair (PDR)?
PDR is a technique that removes dents and dings by gently massaging the metal back into shape from behind the panel, without sanding, filling or repainting the vehicle.
Is Performance Dent Repair a body shop?
No. We are a true paintless dent repair shop. We do not do collision work, filler or repainting, and we never drill. All repairs happen inside our facilities. We do not do mobile repair.
Where are your locations?
We have shops in Fort Worth (150 South Beach Street, Suite 160), Granbury (108 Gateway Hills Lane, last gate on the left) and Godley (11983 FM 2331, Suite 210), plus a San Antonio location. All work is by appointment.
Do you offer free pick-up and delivery?
Yes. Our concierge service picks your vehicle up from home or work and delivers it back when the repair is done, at no charge.
Will my insurance cover PDR?
Most insurance policies cover PDR, especially for hail under comprehensive coverage. We work with all insurance companies, help coordinate coverage and offer rental car and deductible assistance.
How long does paintless dent repair take?
Minor dents often take 30 minutes to a few hours. Hail damage with many dents can take several days to about a week depending on severity.
What types of dents can be repaired with PDR?
Most shallow to moderately deep dents where the paint is intact, including hail damage, door dings and minor creases. Dents with cracked paint or on very complex curves may not be suitable.
Is PDR safe for my car's paint?
Yes. PDR does not require sanding or repainting, so the factory paint is preserved.
Do you offer rental car services?
Yes. We provide rental car and deductible assistance to minimize inconvenience while your vehicle is being repaired. The rental period typically matches the repair, from a few hours up to about a week.
Is there a size limit for dents that PDR can fix?
PDR can repair dents as large as a dinner plate if they are not too deep. Very deep or sharp dents, or those with cracked paint, may require traditional bodywork.
Does the panel material matter?
PDR is most effective on steel and many aluminum panels. Aluminum takes more skill. Plastic, fiberglass and composite panels cannot be repaired with PDR.
Will my dents come back after PDR?
No. Once properly repaired, dents do not return unless new damage occurs.
Do you offer a warranty?
Yes. We warranty our paintless dent repairs.
What does PDR cost compared to traditional repair?
PDR is typically one-quarter to one-third the cost of conventional dent repair.
Will PDR affect my car's value?
PDR helps protect resale value because the original paint and finish are preserved, and there is no repaint for a buyer or inspector to find.
Is PDR environmentally friendly?
Yes. PDR does not use paint, fillers or chemicals, which reduces waste and emissions.
What tools are used in PDR?
Technicians use specialized rods, pushing tools, knockdowns, glue-pulling tools, heat and LED or line boards to read and reshape the metal.
Are your technicians certified?
Yes. Our team includes Vale-Certified Master Technicians, and owner Carlos Rodriguez is also an ARC-Certified Master Technician. Vale certification uses hands-on, digitally measured evaluations on steel and aluminum panels.
Do you perform diagnostic scans?
Yes. When appropriate we perform pre- and post-repair diagnostic scans of the vehicle's onboard systems to check for fault codes or sensor issues.
Do you drill holes to access dents?
No. We follow a no-drill policy. We use factory access points and glue-pull techniques instead, which protects the finish and structure.
How do I check the status of my repair?
Use the repair status link for your location on our Locations page, or call (866) PDR-HAIL.
How do I schedule a free estimate?
Call (866) PDR-HAIL, book online for your nearest location, or send us your vehicle details and photos through our estimate request form.